Frequently Asked Questions
Everything you need to know about shopping at Maison Close.
What are your shipping rates and delivery times?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping costs are calculated at checkout based on your delivery address and order weight.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to monitor your delivery.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unused, and with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, Maison Close ships worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How do I ensure I select the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results with our chart to find the perfect fit.